Privacy Policy

HERO BALLOON FLIGHTS DUBAI PRIVACY POLICY

This Privacy Policy explains how we collect, use and protect information when you use our website.

We are committed to protecting your privacy and will, therefore, use any and all information collected only in accordance with this policy.


DEVICE INFORMATION WE COLLECT

Some information is collected automatically when you visit our website. These include but are not limited to:

  1. Information about your web browser,
  2. Information about your device model,
  3. IP Address,
  4. Time Zone,
  5. Cookies installed on your device,
  6. Individual web pages or products you view,
  7. Which web pages or search terms directed you to this website,
  8. Information on how you interact with the site.


PERSONAL DATA WE COLLECT

While exploring our website and everything we have to offer, we may ask you to provide us with certain personal information that can be used to identify you. These include but are not limited to:

  1. First and last name,
  2. E-mail address,
  3. Phone Number,
  4. Your communication preferences,
  5. Payment card details to secure bookings.
  6. Emirates ID numbers and/or passport numbers as per Gulf Civil Aviation Authority regulations. 


HOW WE COLLECT INFORMATION

We collect information using the following:

  1. Booking and enquiry forms: When you book an experience with Hero Balloon Flights Dubai or want a member of our team to reach out to you, you will be asked to fill out a form. This form might require information such as your first name, last name, number and e-mail address
  2. Payment details: To secure your booking after you fill out the form, we will need to collect your card details to authorise an immediate payment for the total of your booking.
  3. Forms when downloading brochures and e-books: If you want to download our experiences brochure or an educational e-book, you will be asked to fill out a form. This form might require information such as your first name, last name, number and e-mail address.
  4. Cookies: A small file that asks permission to be placed on your device’s hard drive. This helps analyse web traffic and for the site to respond to you as an individual.
  5. Log files: Track actions that collect data, including your IP Address, browser type, Internet service provider, referral pages, exit pages and date and time stamps.
  6. Tags or pixels: Electronic files are used to record information about how you browse our website.


HOW WE USE YOUR PERSONAL INFORMATION

We use the information we collect to understand your needs and provide you with a better experience. We can also use the information for the following reasons:

  1. Internal record keeping,
  2. To improve our products and services,
  3. To communicate with you, whether it be promotional material, details about your booking or notices,
  4. To screen for potential risks and fraud to protect our website.


DISCLOSURE AND SHARING OF INFORMATION WE COLLECT

Your safety and security are of utmost importance to us. Therefore, we take disclosing and sharing your information very seriously:

  1. We only share your information with third parties to help us use your information as described above.
  2. We use Google Analytics to help us understand how you navigate the website. You can read more about their privacy policy here.
  3. We may share your information to comply with applicable laws and regulations, if required by law, or to otherwise protect our rights.
  4. To prevent unauthorized access to your information, we have implemented physical, electronic, and managerial procedures to safeguard the information we collect online.
  5. Any payment or card details will not be stored.
  6. Any other personally identifiable information will not be shared, rented or leased to any third parties.
  7. Our website has an SSL Certificate (Secure Socket Layer), which activates the padlock symbol in your search bar to ensure all connections and content between servers are secure.


LINKS TO OTHER WEBSITES

Our website may contain links to external websites of interest. Once you have left our site via these links, please note that we don’t have any control over other websites. We cannot be held responsible for any information they collect from you while visiting their site.


YOUR RIGHTS

As your comfort and ease of mind are very important to us, please know that you have the following rights:

  1. At any time, even if you have previously consented, you have the right to ask us not to use your personal information and/or not to disclose it to any third parties for marketing purposes. You can do this by sending an e-mail to [email protected]
  2. After you complete your experience with us, you can ask us to delete your information from our system.
  3. If you opt to download our brochure or e-books, you will also receive e-mails with e-books with useful information in the short period. You can opt to unsubscribe from these anytime, and your information won’t be stored anywhere.


CHANGES

We may occasionally update the privacy policy to keep it current with the latest requirements or due to changes in our practices.


ACCEPTANCE OF THIS PRIVACY POLICY

By using our website, you accept the terms, conditions and information outlined in this privacy policy. If you do not agree to the privacy policy.


COMPLAINTS OR CONCERNS

If you have any concerns or wish to raise a complaint about how we collected or used your information, please inform us as soon as possible so we can address it immediately. You can do so by sending an e-mail to [email protected] or calling +971 4 412 6333.